Returns & Refunds Policy

You have 30 days from delivery to return any equipment for a refund. Items must be unused, in original packaging, and with all original tags attached. We handle everything else — your supplier ships directly to us.

• Return window: 30 days from the delivery date
• Item must be new, unused, and unassembled
• Original packaging required — boxes, inserts, and protective materials intact
• All original tags and documentation must be attached
• No signs of wear, assembly, or testing

Starting a return is simple. Email us first to get an RMA (Return Merchandise Authorization) number, then ship the item back.

• Step 1: Email [email protected] with your order number and reason for return
• Step 2: We'll respond with an RMA number and return shipping address within 24 hours
• Step 3: Pack the item securely in original packaging
• Step 4: Include the RMA number on the outside of the package
• Step 5: Ship to the address we provide (you cover return shipping — see exceptions below)
• Step 6: Refund processed within 5–7 business days of us receiving the return

Generally, you pay return shipping. However, if the error is on us — wrong item, damaged, or defective equipment — we cover the cost.

• Standard Returns: Customer pays return shipping (change of mind, buyer's remorse)
• Our Error Returns: We pay return shipping if you received the wrong item
• Damaged/Defective: We pay return shipping for items damaged during delivery or defective from the factory
• Contact us first: Email [email protected] before shipping if you think it's our error — we'll provide prepaid return label if applicable

Once we receive your return and verify it meets our return policy, we issue your refund promptly.

• Processing: Refunds are processed within 5–7 business days of receiving the return
• Method: Refund issued to the original payment method (credit card, debit card, etc.)
• Bank Posting: Your bank may take 3–5 additional business days to post the credit
• Original Shipping: Non-refundable (you paid to get it; return shipping is separate)
• Return Shipping: Non-refundable unless the return was due to our error

If you receive a damaged item, wrong equipment, or a defective product, we'll make it right immediately.

• Reporting Deadline: Contact us within 7 days of delivery
• What to Include: Order number, clear photos of damage/defect, and description of the issue
• Response Time: We respond within 24 hours
• Resolution: We'll either ship a replacement at no cost or issue a full refund
• Return Shipping: We cover the cost for sending back the damaged/wrong item
• Prepaid Label: We typically provide a prepaid return label so you don't pay anything

We don't do direct exchanges. But returns + reorders are simple and fast.

• How It Works: Return the original item under our standard return process
• Reorder: Place a new order for the item you want in the size/color/specs you need
• Timing: Refund will land in your account before your new item ships, so no out-of-pocket cost
• Different Item: Not sure what you want? Return the current item, think it over, then order again

Some items cannot be accepted for return. These are clearly marked at purchase.

• Opened or used consumables (accessories, oils, lubricants, replacement parts)
• Assembled or modified equipment
• Items with broken seals or opened packaging
• Equipment with visible wear, scratches, or testing marks
• Items returned after the 30-day window
• Custom or special-order equipment (confirm before ordering)

Questions about returns or need to initiate one? We're here to help. Email us with your order details and we'll respond within 24 hours.

• Email: [email protected]
• Include: Order number, order date, and reason for return
• For Damage Claims: Include clear photos and description of the issue
• Response Time: 24 hours (business days)
• Resolution: We'll provide RMA number and return instructions via email