Centurion Performance Gear operates a dropship fulfillment model. This means we partner with trusted suppliers who process and ship orders directly to you. Our suppliers maintain rigorous quality standards and handle all packaging and carrier logistics.
When you place an order with us, we verify your payment and forward your order details to the appropriate supplier. The supplier then processes, packages, and ships your items to your address. You receive full tracking information via email as soon as your shipment departs the supplier's facility.
After your payment is approved, your order enters our processing queue. Processing times are 1–3 business days (Monday–Friday, excluding federal holidays). This window includes payment verification, order routing to the supplier, and supplier preparation for shipment.
- Order Confirmation: You will receive an automated confirmation email immediately after purchase with your order number and itemized details.
- Processing Notification: Once your order is handed off to our supplier, we send you a processing notification with the expected ship date. Check your spam folder if you don't see this email within 24 hours.
- Peak Season Delays: During high-volume periods (holidays, promotional events), processing may extend to 3 business days. We will notify you of any delays via email.
- Payment Method: Processing time begins only after payment clears. Bank authorization and payment processor clearance may take an additional 24–48 hours depending on your financial institution.
Shipping rates are calculated and displayed at checkout before you complete your purchase. All rates are fixed and include tracking. There are no hidden fees.
- Standard Shipping (Under $75 Order Total): $8.99 flat rate for all orders. Includes tracking and delivery within the continental US.
- Free Shipping ($75+): Orders totaling $75 or more qualify for free standard shipping to anywhere in the continental US.
- Shipping Address: Rates apply to the delivery address provided at checkout. PO Boxes and APO/FPO addresses are not available for some products; you will be notified during checkout if your address is ineligible.
- Alaska & Hawaii: If available for your items, shipping to Alaska and Hawaii will be calculated at checkout with applicable surcharges.
Your package will arrive within 6–13 business days from the date you place your order. This timeline includes 1–3 business days for order processing plus 5–10 business days for carrier transit after shipment.
- Processing Phase (1–3 Business Days): Time for payment verification and supplier preparation.
- Transit Phase (5–10 Business Days): Time from when the supplier ships until delivery to your address. Most deliveries occur within 7–8 business days of shipment.
- Typical Total: Most customers receive their orders within 6–10 business days of purchase.
- Weekends & Holidays: Business days exclude Saturdays, Sundays, and federal holidays. Carrier delivery may be delayed on Sundays and holidays.
- Weather & Carrier Delays: Severe weather, carrier backlogs, or unforeseen circumstances may add 1–3 days to delivery. Centurion Performance Gear is not liable for carrier-induced delays.
Every order includes full tracking. Once your supplier ships your package, you will receive a tracking email with your carrier details and a direct link to monitor your shipment in real time.
- Tracking Email Timing: Sent within 24 hours of shipment. If you don't receive it, check your spam/junk folder and add [email protected] to your trusted senders.
- Carrier Name & Number: Your email will include the shipping carrier (USPS, UPS, FedEx, or regional carrier) and your unique tracking number.
- Tracking Activation: Allow up to 24 hours for the tracking number to activate in the carrier's system. You may see "label created" or "information received" during this window.
- Real-Time Updates: Click the tracking link in your email to monitor your package's progress. Updates are provided by the carrier and may take 24–48 hours to appear after each status change.
- Carrier-Specific Delays: Once your package is in carrier custody, delivery depends on the carrier's schedule. We have no control over carrier routing or delays.
If your order contains items from multiple suppliers, your items may ship separately at different times. You will receive a separate tracking number for each shipment.
- Why Multiple Shipments?: Centurion Performance Gear sources products from different suppliers based on availability and quality. Items ship directly from each supplier's warehouse, which may result in multiple packages arriving on different dates.
- Tracking Each Package: Each shipment will have its own tracking number and tracking email. Check all your email confirmations and tracking notifications to monitor all shipments.
- Consolidated View: Log into your account on centurionperformancegear.com to see the status of all items in your order. Your order dashboard displays each shipment's status and tracking information.
- All Items Covered: Every item in your order, regardless of which supplier ships it, is covered by our shipping policy and customer support.
Your packages may be shipped via USPS, UPS, FedEx, or other regional carriers depending on the supplier and destination. The shipping carrier is determined by the supplier at the time of dispatch and will be listed in your tracking notification.
- Carrier Selection: We do not control which carrier is used. Each supplier selects the carrier that best serves your destination.
- Tracking Compatibility: All carriers provide tracking numbers compatible with their own tracking systems. Your tracking email will include a direct link to track your package with that specific carrier.
- Delivery Standards: All carriers operate under the same service commitment: delivery within the estimated timeframe provided by the carrier at pickup.
- Carrier Support: For specific questions about your package's location or delivery date, contact the carrier directly using your tracking number. Centurion Performance Gear can investigate on your behalf if needed.
If your package arrives damaged, lost, or doesn't match your tracking information, contact our support team immediately. We will investigate and work to resolve the issue.
- Damaged Packages: If your order arrives with visible damage to the packaging or contents, report it within 48 hours of delivery with photos of the damaged package and its contents. We will verify the damage and arrange a replacement or refund.
- Missing Items: If your package arrives but contains fewer items than ordered, compare the packing slip to your order confirmation. Contact support within 48 hours with photos and the tracking number.
- Lost Packages: If your package does not arrive after 10 business days from the ship date (shown in your tracking notification), contact us immediately with your order number and tracking number. We will file a claim with the carrier.
- Claims Window: All shipping issues—damage, loss, or delay—must be reported within 7 days of the expected delivery date shown in your tracking information. Claims reported after 7 days may not be eligible for resolution.
- How to Report: Email [email protected] with your order number, tracking number, photos (if applicable), and a description of the issue. We respond within 24–48 hours.
You are responsible for providing an accurate delivery address at checkout. After your order ships, address changes are not possible and packages cannot be redirected by Centurion Performance Gear.
- Your Responsibility: Verify your street address, city, state, and ZIP code are correct before completing your purchase. Mistyped addresses may result in undeliverable packages or delays.
- Undeliverable Addresses: If your address is incomplete, incorrect, or undeliverable, the carrier will attempt delivery and may return the package to the supplier. You will be notified of the return, and reshipping will require a new shipping fee.
- Cannot Intercept Packages: Once a package leaves the supplier's facility, Centurion Performance Gear cannot intercept or redirect it. Contact the carrier directly if you need to arrange alternative delivery (e.g., hold for pickup).
- Returns Process: Returns are handled by Centurion Performance Gear, not by suppliers. See our Return Policy for full details on how to initiate a return and receive a refund or exchange.